CHRISTMAS RETURNS & EXCHANGE POLICY

The festive season’s all about giving (and maybe a little treating yourself, too). To keep things easy, we’ve extended our returns policy so you can shop stress-free this Christmas.

Anything you pick up online or in-store between Friday, 14th November 2025 and Wednesday, 25th December 2025 can be returned until Friday, 9th January 2026.

Plenty of time to swap sizes, switch styles, or find something you really love.

Happy holidays, Red Run. ❤️🎄

We have a Free 14 day Returns Policy, which means you have 14 days after receiving your item to return to us for a full refund. Items returned to us outside of the 14 day window will only be eligible for a credit note if returned and received by us within 28 days from delivery of your order.

Any returns outside of these windows will not be accepted.

To start a return, either visit our store where online order returns are accepted or use the following link to create your Free Returns Label:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

For exchanges, you have 28 days after receiving your item to visit our store to exchange for a different product or credit note.  

Damages and Issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund.

For any queries regarding returns please contact us at customerservice@myredrun.com